Open to opportunities

Shaniya Ward

@shaniyaward

Message

Manager focused on operations, inventory, customer service, and safety.

United States

Message

What I'm looking for

I’m looking for a role where I can lead and support a team, manage inventory and daily operations, and help maintain a safe, customer-focused environment. I want consistent responsibility, clear goals, and room to grow.

I’m a hands-on manager with experience leading teams and keeping daily operations running smoothly across fast-paced environments. I bring a service-first mindset, strong organization, and the ability to make quick decisions while balancing risk and results.

At Racetrac and Cookout, I managed scheduling, inventory control, staff supervision, and day-to-day restaurant operations. I also handled customer needs and coached employees to improve efficiency and customer satisfaction, while maintaining high safety and quality standards.

From my return clerk role at Sp. Richards to my current work as a Security Officer with Securitas, I’ve built a consistent focus on accuracy, responsible access, incident documentation, and safety monitoring. I’m also studying Diagnostic Medical Sonography at South College, strengthening my discipline and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Security Officer

Current

Securitas

Aug 2025 - Present (11 months)

Monitored premises using surveillance equipment and conducted regular patrols. Enforced access control, responded to incidents, documented events, and coordinated with law enforcement when necessary.

Surveillance Monitoring Patrol Access Control Incident Response Law Enforcement Coordination

Manager

Racetrac

Feb 2024 - Oct 2024 (8 months)

Led and motivated teams to achieve goals, ensuring productivity and a positive work environment. Conducted safety rounds, monitored parking compliance, and used surveillance monitors to respond to potential security issues.

Staff Supervision Leadership Safety Rounds Parking Safety Monitoring Surveillance Monitoring

Manager

Cookout

Mar 2023 - Jan 2024 (10 months)

Oversaw daily restaurant operations, including scheduling, inventory control, and staff supervision. Trained and coached employees to improve efficiency and maintain food safety and quality standards in a fast-paced environment.

Restaurant Operations Scheduling Inventory Control Staff Supervision Employee Training Food Safety Quality Standards Fast Paced Environment

Return Clerk

Sp. Richards

Jul 2021 - Jan 2023 (1 year 6 months)

Updated inventory systems to reflect returned items accurately and handled customer inquiries related to returns. Processed refunds, exchanges, and store credits professionally and efficiently.

Inventory Management Refund Processing Customer Service Data Entry