Shanice Isaacs

Implemented the Tell, Show, Do method in practice training to engage participants and ensure retention of key concepts. Coached on effective class control techniques, focusing on maintaining engagement and ensuring information retention.

Conducted detailed audits and monitored transactions using advanced fraud detection tools, leading to early identification of suspicious activity and reduced financial losses. Delivered clear, step-by-step support to customers, guiding them through transactions, account management, and system navigation, resulting in faster resolutions and increased customer satisfaction.

Managed 40–50 Zendesk tickets daily, prioritizing and resolving issues on first contact to reduce response times by 90% and improve customer satisfaction. Maintained consistent brand-aligned communication while reporting recurring issues to technical teams, contributing to long-term product and service improvements.

Delivered exceptional retail and logistic support service through live chat and phone, addressing product and service inquiries promptly while maintaining high customer satisfaction. Supported three distinct business divisions within the customer service and logistic department by leveraging cross-skills to effectively assist both U.S. and U.K. customers.

Grade: Mathematics - Grade II, English A - Grade III, Principles of Business - Grade II, Information Technology - Grade III

Successfully completed examinations in Mathematics, English A, Principles of Business, and Information Technology, demonstrating foundational knowledge in these core subjects.

Attended Maggotty High School, completing studies that prepared for further education and professional development.