Shania James

Provides administrative and clerical support to the Facilities and Maintenance office, coordinating service requests and supporting operational activities.

Provided administrative support for daily office and HR-related operations, assisting with document organization and communication between management and employees.

Delivered professional customer service in a fast-paced call center, assisting customers with account-related questions and resolving concerns.

Provided administrative support and assisted with accounts payable responsibilities, including processing financial information and maintaining accurate records.

Assisted with procurement-related administrative tasks and coordination, supporting communication and documentation for purchasing requirements.

Provided customer service and assisted customers with inquiries, maintaining professional communication and resolving concerns.

Provided administrative support and assisted with daily business operations, communicating with clients and coordinating administrative activities.

Provided excellent customer service in a retail environment, processing transactions accurately and assisting customers with inquiries.

Provided customer support through email and other communication channels, responding professionally to inquiries and maintaining accuracy.

Pursued Associate Degree studies in English Language and English Literature for CAPE.

Completed CSEC subjects including English Language, English Literature, Principles of Accounts, Social Studies, French, Spanish, and Food and Nutrition.

Earned a Diploma in Customer Service.

Completed certification in Business Communication: Fundamentals of Business Writing.

Completed Administrative Assistant Training.

Completed Introduction to QuickBooks certification.

Completed certification in Business Etiquette and Professionalism.