Kenisha Cumberbatch
@kenishacumberbatch
Assertive management professional with strong leadership and customer-care expertise.
GrenadaWhat I'm looking for
I am an assertive professional with proven leadership, supervisory and customer-care skills, and a background in management studies. I proactively identify opportunities for process improvement and optimize team performance while maintaining clear, effective communication across diverse teams.
My experience spans operations administration, due diligence, customer accounts and quality assurance coaching, supported by certifications in anti-money laundering, sanctions compliance, cyber security and investment migration. I hold a Bachelor's degree in Management Studies (Second Class Honors, Upper Division) and an Associate Degree in Business Studies.
I bring a forward-thinking, detail-oriented approach, strong organizational capabilities with tools like QuickBooks and Microsoft Office, and additional strengths in tutoring, writing and community finance roles that together deliver reliable operational support and continuous improvement.
Experience
Work history, roles, and key accomplishments
ENOnline English Tutor
Engoo
Oct 2024 - Present (11 months)
Delivered online English lessons to international students, improving language proficiency through tailored lesson plans and feedback.
Due Diligence Officer
IMA Grenada
Aug 2023 - Aug 2025 (2 years)
Conducted due diligence and compliance reviews for investment migration cases, implementing AML and sanctions checks to reduce compliance risks and ensure regulatory adherence.
Operations Administrator
IMA Grenada
Jan 2023 - Aug 2023 (7 months)
Managed daily operations and administrative processes to streamline workflows and support program delivery across the organization.
Part Time Accounts Clerk
The Point Petite Calivigny
Feb 2019 - Dec 2022 (3 years 10 months)
Maintained accounting records and supported accounts payable/receivable functions to ensure accurate financial documentation and timely transactions.
Customer Care Supervisor
Clear Harbor
Jan 2015 - Jan 2019 (4 years)
Supervised customer service team, improved response quality, and maintained service standards to increase customer satisfaction and retention.
Pharmacist Assistant
Gittens Drug Mart
Jul 2011 - Jan 2015 (3 years 6 months)
Assisted with pharmacy operations including inventory management and customer service, ensuring accuracy in dispensing and stock control.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the West Indies, Open Campus
Certificate, Management Studies
2014 - 2019
Grade: 3.0
Activities and societies: Business, Accounts
Second class honours (upper division)
Saint Joseph's Convent, Grand Anse
CXC (O Level), General Secondary Education
2009 - 2016
Completed CXC (O Level) subjects including English A, Mathematics, Principles of Accounts, and Information Technology.
T.A. Marry Show Community College
Associate Degree, Business Studies
2011 - 2015
Completed Associate Degree in Business Studies with coursework including Accounting and Business Management.
Clear Harbor
CAPE (A Level), Advanced (CAPE) Studies
2011 - 2011
Completed CAPE (A Level) coursework at Clear Harbor, T.A. Marry Show Community College.
Tech stack
Software and tools used professionally
Availability
Location
GrenadaAuthorized to work in
Job categories
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