At Globe Life, I conduct client appointments, explain coverage options, and guide clients through application and underwriting requirements. I also coordinate schedules and follow-up communications while maintaining client records under state insurance requirements.
At FH Cann & Associates Inc., I handled inbound account calls and resolved questions and issues, handling approximately 90% of calls without a transfer. I documented account details and followed security, identity verification, and compliance procedures.
At Conduent, I supported EBT/SNAP account holders with balance, transaction, and deposit questions. Earlier, at American Income Life Insurance Company, I coordinated virtual appointments and explained coverage, benefits, and next steps to policyholders and union members.
