Shaneil Chung
@shaneilchung
Quality Inspector with extensive experience in customer service roles.
JamaicaWhat I'm looking for
My name is Shaneil S. Chung, and I am a dedicated Quality Inspector with a strong background in customer service and quality assurance. Over the years, I have honed my skills in various roles, including Quality Coach and Team Leader, where I have successfully led teams and ensured high standards of service delivery.
Throughout my career, I have worked with reputable organizations such as National Pen Company and Xerox, where I developed a keen eye for detail and a commitment to excellence. My experience in administrative roles has also equipped me with the ability to manage multiple tasks efficiently while maintaining a focus on quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Quality Inspector
National Pen Company
May 2019 - Jan 2022 (2 years 8 months)
Responsible for ensuring product quality and compliance with company standards. Conducted inspections and assessments to maintain quality control.
Quality Coach
National Credit Adjusters
Jan 2016 - Oct 2018 (2 years 9 months)
Trained and mentored staff on quality assurance processes. Developed training materials and conducted performance evaluations.
Team Leader / Mentor
Xerox Company
Jul 2012 - Feb 2015 (2 years 7 months)
Led a team in the US Cellular department, providing support and guidance to team members. Ensured customer satisfaction and operational efficiency.
Administrative Assistant/HR and Recruiting Assistant
ADS Global
Jan 2011 - Apr 2014 (3 years 3 months)
Provided administrative support and assisted in HR functions including recruiting and onboarding new employees.
Photo Shop Agent
Holiday Inn & Spa Resort
Mar 2011 - Sep 2011 (6 months)
Managed photo shop operations, assisting guests with photography services and ensuring a high level of customer satisfaction.
Customer Service Agent
Xerox Company
Oct 2008 - Jan 2010 (1 year 3 months)
Handled customer inquiries and provided support for Delta Airlines, ensuring a positive customer experience.
Customer Service Representative
Xerox Company
Jun 2008 - Jun 2009 (1 year)
Provided customer support for XM Radio, addressing customer concerns and ensuring satisfaction.
Education
Degrees, certifications, and relevant coursework
Pre-University School
Pre-University Certificate, Pre-University Studies
2006 - 2008
Montego Bay High School
High School Diploma, General Studies
2000 - 2005
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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