Open to opportunities

Shane Barbie Lucañas

@shanebarbielucaas

Customer Service Representative skilled in resolving issues fast, communicating clearly, and meeting performance metrics with minimal supervision.

Philippines

Message

What I'm looking for

I’m looking to join a dynamic company where I can contribute to business success in a fast-paced environment—handling customer concerns effectively, maintaining quality service, and continuing to grow professionally with minimal supervision.

I’m a results-driven Customer Service Representative with proven experience handling customer concerns via phones and emails. I resolve complaints and issues following company policies, interact with customers efficiently and professionally, and meet performance metrics—especially in fast-paced environments.

Beyond customer service, I’ve supported HR operations through administrative and operational assistance, recruitment support, and proper handling of sensitive employee information. I also completed an internship assisting lawyers with preparation and drafting of legal documents and conducting legal research to support case preparation, while managing scheduling, email correspondence, and document management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix Corporation

Jan 2025 - Jan 2026 (1 year)

Handled customer inquiries via phone and email, resolving complaints and issues according to company policies. Interacted with customers professionally and supported performance against defined metrics.

Phone Support Complaint Resolution Performance Metrics

Human Resource Support

Freelancing

Jan 2024 - Jan 2025 (1 year)

Provided administrative and operational support to the HR function and assisted with recruitment. Ensured confidentiality and proper handling of sensitive employee information.

HR Administrative Support Recruitment Confidentiality Handling Sensitive Employee Information

Legal Intern

Palad Jaro-Palad Law Offices

Jan 2026 - Present (6 months)

Assisted lawyers with preparing and drafting legal documents. Conducted legal research and handled administrative tasks such as scheduling, email correspondence, and document management.

Legal Research Administrative Scheduling Correspondence Document Management