shand marvie condino

I’m a dedicated, results-driven professional with over 5 years of comprehensive experience in real estate property management, backed by a strong foundation in telecommunications customer service and airline HR operations. I’m known for managing property portfolios, improving tenant satisfaction, and handling complex client relations through exceptional communication.

As a Property Investment Manager at SM Development Corporation, I marketed condominium properties using face-to-face interactions, flyering, and digital marketing. I prospected and scheduled appointments, delivered presentations with PowerPoint and sample payment computations, guided clients through showroom tours, and successfully handled negotiations to close sales deals.

Previously, as a Customer Experience Executive at ProbeCx, I owned billing concerns and collected outstanding payments, while helping customers troubleshoot internet connectivity issues. I also managed service reconnections and created payment arrangements and extensions based on customer needs—always focused on clarity, responsiveness, and resolution.

In my property management exposure work, I professionally engage buyers, sellers, tenants, and vendors; list condos for rent/lease across social media; review rental/leasing applications; arrange lease contracts and viewing unit schedules; and maintain strong documentation practices. I also draft real estate emails, market updates, newsletters, and operational reports, and I manage real estate CRMs and transaction documents to support daily administrative work.