shambreka mcdonald
@shambrekamcdonald
Experienced fraud investigator and clinical laboratory technician with strong compliance and member-service focus.
United StatesWhat I'm looking for
I am an experienced Fraud & Digital Investigator and trained clinical laboratory technician with a track record of resolving complex account discrepancies, handling sensitive transactions, and delivering excellent member and patient service.
At Navy Federal Credit Union I analyze and research account issues, assist members with loan and account processes, mentor Level I team members, and ensure compliance with federal regulations while performing platform-banking functions and custodial duties as needed.
My laboratory background includes phlebotomy, specimen processing, billing and claims preparation, training new hires, and managing patient records. I bring strong attention to detail, time management, and a commitment to accuracy in regulated environments.
Experience
Work history, roles, and key accomplishments
NUAnalyze, research, and resolve member account and loan discrepancies, assist members with applications and counsel on products, and ensure compliance with federal regulations while supporting Level I team members and branch/ATM custody as needed.
LAPerformed venipuncture and capillary specimen collection for all age groups, processed and prepared specimens for testing, managed patient data and billing, and trained new hires while providing high-quality patient service.
Lab Technician
Baylor Scott & White Health
Jun 2020 - Feb 2021 (8 months)
Processed laboratory specimens, collected blood samples, managed records and payments, coded and submitted medical claims, and supported administrative business procedures across clinical sites.
Laboratory Technician
Clinical Pathology Lab
Mar 2015 - Jun 2020 (5 years 3 months)
Conducted phlebotomy and specimen processing, prepared samples for laboratory analysis, created medical claims, processed payments, and trained new hires to maintain lab quality and workflow efficiency.
Education
Degrees, certifications, and relevant coursework
AUArizona State University
Biomedical Science
2022 -
Pursuing Biomedical Science through Arizona State University's online program starting in 2022; coursework focused on foundational biomedical topics.
PCI Health Training Center
Medical Assisting & Phlebotomy
2011 - 2012
Completed Medical Assisting and Phlebotomy training, covering clinical procedures, specimen collection, and patient care.
Wilmer-Hutchins High School
High School Diploma, High School Diploma
High school diploma education completed at Wilmer-Hutchins High School, Dallas, TX, with graduation in 2004.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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