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Shalini User

@shaliniuser9

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Data analyst at Accenture who improved SLA compliance by 18% and built KPI dashboards in Power BI.

India

Message

At Accenture, I analyzed operational and performance data, improving SLA compliance by 18% and reducing issue detection time by 25%. I developed Power BI dashboards to track 20+ KPIs, cutting manual reporting effort by 30%.

At Navisite, I analyzed network and server performance across 500+ endpoints and helped reduce repeat incidents by 20%. In my Beauty Product Sales Analysis project, I used Python, SQL, and Power BI to explore sales data and create an interactive dashboard with time-series forecasting.

Experience

Work history, roles, and key accomplishments

Cloud Tech Analyst

Accenture

Jul 2022 - Nov 2025 (3 years 4 months)

Analyzed large scale operational and performance datasets using SQL and Excel to detect anomalies and trends, improving SLA compliance by 18% and cutting issue detection time by 25%. Developed and maintained Power BI dashboards with Power Query transformations to monitor 20+ KPIs and reduce manual reporting effort by 30%.

SQL Excel Power BI Power Query Data Analysis Root Cause Analysis Incident Management Stakeholder Management

NOC Engineer

Navisite

Jun 2021 - Jun 2022 (1 year)

Monitored and analyzed network device and server performance data across 500+ endpoints to identify recurring alert patterns, implementing infrastructure fixes that reduced repeat incidents by 20%. Managed incidents via ServiceNow and BMC Remedy, consistently meeting SLA targets with an on-time resolution rate of 95%.

Network Monitoring Incident Management ServiceNow BMC Remedy Excel Data Analysis SLA Management