Open to opportunities

Poornima KC

@poornimakc

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Analytics consultant with 5.5 years' experience building models and dashboards to drive business outcomes.

India

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What I'm looking for

I am looking for a data-driven role where I can build predictive models and dashboards, work cross-functionally, and drive measurable business impact.

I am an analytics consultant with 5.5 years of cross-industry experience and a PGP in Data Science & Business Analytics from Great Lakes & UT Austin. I deliver actionable insights by combining statistical rigor with practical business understanding.

I have built predictive models for inventory optimization, credit risk, and customer segmentation that improved cost efficiency and marketing ROI. I translate models into clear dashboards and reports using Tableau and Power BI to drive stakeholder decisions.

My hands-on technical toolkit includes Python (Pandas, NumPy, Scikit-learn), SQL, ETL tools such as KNIME and SSIS, and visualization libraries like Seaborn and Matplotlib. I also have experience in NLP, forecasting, regression and classification techniques, and end-to-end project delivery.

I seek roles where I can apply analytics and data engineering skills to solve real business problems, mentor peers, and contribute to product or operational improvements through measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Data Science Intern

Current

International Institute of SDGs and Public Policy Research

Jul 2025 - Present (2 months)

Analyzed India–China semiconductor ecosystems using large datasets and forecasting models, created dashboards to highlight supply chain risks and market trends, and delivered strategic recommendations for industry resilience.

Python Forecasting Data Visualization Tableau Power BI Dashboarding Policy Analysis

Process Associate

HARMAN International

Jul 2019 - May 2021 (1 year 10 months)

Led a 10-member team to improve resolution metrics by 15% and ensure SLA compliance, created SOPs reducing repeat queries by 5%, and optimized workflows to improve cross-team collaboration.

Team Leadership SOP Development SLA Management Process Optimization Root Cause Analysis Cross Functional Collaboration Metrics Excel

Senior Technical Support Executive

Concentrix

Jan 2018 - Dec 2018 (11 months)

Maintained 98% SLA adherence, trained clients to reduce support queries by 25%, and conducted QA reviews that decreased technical issues by 10%.

Technical Support SLA Management Training Clients Quality Assurance Troubleshooting Knowledge Base

Technical Support Executive

Aegis

Sep 2016 - Nov 2017 (1 year 2 months)

Resolved 100+ daily queries using root cause analysis to improve system stability and developed a knowledge base to enable faster troubleshooting.

Troubleshooting Root Cause Analysis Customer Support Ticket Resolution Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Great Lakes Institute of Management & UT Austin (PGP in Data Science & Business Analytics)

Post Graduate Program in Data Science & Business Analytics, Data Science & Business Analytics

2023 - 2024

Activities and societies: Capstone projects in supply chain optimization, customer segmentation, and credit risk modeling; dashboarding using Tableau and Power BI.

Postgraduate program in Data Science & Business Analytics focused on predictive modeling, visualization, and analytics-driven decision making.