priyanka das
@priyankadas3
Data analyst with 8+ years driving insights, automation, and BI to improve operations and growth.
What I'm looking for
I am a data analyst with 8+ years of experience in analytics, service optimization, and digital transformation, skilled at turning data into actionable business decisions.
I build end-to-end BI solutions using SQL, Power BI, Python, and Azure, creating dashboards and automating ETL workflows that reduce manual effort and reporting time.
My work has focused on churn prediction, lead scoring, forecasting, and stakeholder reporting; notable outcomes include improving marketing alignment and stock accuracy, reducing repeat service calls, and increasing conversion and revenue metrics.
I combine technical proficiency with a results-driven mindset to deliver measurable improvements in operations, user experience, and business KPIs, and I prioritize clear stakeholder communication and scalable analytics solutions.
Experience
Work history, roles, and key accomplishments
Project Manager – Analytics
IMPCA Services Pvt. Ltd.
Jan 2025 - Present (9 months)
Built Power BI dashboards and conducted GA4/user-log analyses to improve marketing alignment, inventory accuracy, and site engagement, driving an 18% reduction in stock errors and higher conversions. Automated reporting with SQL and Excel macros, cutting manual work by 40%.
Founder – Data Analytics & Ops
Jampot Home Solutions
Oct 2020 - Dec 2024 (4 years 2 months)
Developed Python-Excel tools and Power BI dashboards to track technician efficiency and service SLAs, reducing repeat calls by 30% and achieving 85% first-time resolutions within 24 hours. Implemented predictive SOPs improving installation compliance to 92%.
Manager – Technical Training & Analytics
IFB Industries Ltd.
Aug 2019 - Sep 2020 (1 year 1 month)
Analyzed AMC, warranty, and training data to optimize pricing and reduce defects, driving 21% revenue growth and a 15% defect rate reduction; built Power BI dashboards monitoring KPIs for 300+ engineers and improved NPS from 61% to 70% via sentiment analysis.
Area Service Manager
IFB Industries Ltd.
Sep 2018 - Jul 2019 (10 months)
Reduced spare-part wastage by 18% and service TAT by 14% through SQL-Python root cause analyses and created automated Excel dashboards for complaint categories, SLA compliance, and repeat issues.
Graduate Engineer Trainee
IFB Industries Ltd.
Jun 2017 - Aug 2018 (1 year 2 months)
Created SQL-based customer feedback trackers and supported SAP-CRM rollout across zones, enabling structured feedback capture and improved service workflows.
Education
Degrees, certifications, and relevant coursework
VIT University, Vellore
Bachelor of Technology, Electrical & Electronics Engineering
2013 - 2017
Grade: 8.68
Completed a Bachelor of Technology in Electrical & Electronics Engineering with a CGPA of 8.68.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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