Open to opportunities

shalini singh

@shalinisingh9

Message

I coordinate high-volume operations, resolve escalations, and improve service delivery workflows.

India

Message

What I'm looking for

I'm seeking a high-impact Operations Program Manager role where I can use analytical problem-solving, cross-functional coordination, escalation management, and process improvement to strengthen service delivery.

I've coordinated NEC Corporation's AIS-140 VLT-PSIS project for Uttar Pradesh State Road Transport Corporation, managing daily operations, escalations, ticket backlogs, SLAs, and cross-functional delivery.

Previously, I managed end-to-end service delivery and CRM operations for multiple electronic brands at VSAT Refurb Solutions. I use SQL, Python, Power BI, Azure, and AI data annotation experience to identify recurring issues, improve workflows, and support reliable customer outcomes.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Bandhan Services Private Limited

Jan 2024 - Mar 2026 (2 years 2 months)

Managed and coordinated the AIS-140 based VLT-PSIS Project for UPSRTC, ensuring smooth execution of day-to-day operations. Served as the primary escalation point for complex project issues, utilizing a ticketing system to manage and resolve operational inquiries.

Project Coordination Escalation Management Ticketing Systems Cross Functional Collaboration Process Improvement Root Cause Analysis

Service Delivery & CRM Executive

VSAT Refurb Solutions Pvt. Ltd.

Nov 2022 - Dec 2023 (1 year 1 month)

Managed end-to-end service delivery and customer experience operations using CRM software for multiple electronic brands. Handled installation requests, complaint management, and customer inquiry resolution, ensuring high CSAT and SLA adherence.

CRM Service Delivery Customer Satisfaction SLA Management Ticket Resolution Process Improvement Coordination Field Coordination