Looking for a job

shakir baba

@shakirbaba

Contact center engineer at Servion Global Solutions who delivered Cisco Webex Contact Center implementations from requirements through go-live.

India

Message

What I'm looking for

I’m looking for Contact Center Engineering, Technical Support, SaaS/Cloud Support, or Automation roles. I’m remote-ready, available to join immediately, and open to APAC/EMEA shifts.

At Servion Global Solutions, I support customer issues and escalations and help enterprises run Contact Center and Customer Experience solutions. I’ve supported Cisco Webex Contact Center deployments for clients across healthcare, financial services, utilities, and retail.

As a Technical Consultant, I configured Webex Control Hub, Flow Designer contact flows, and ACD routing. I coordinated requirements, UAT, go-live, and hypercare, and served as the sole technical consultant and implementation engineer for CHC of Lubbock and Ridgeway International.

I’ve investigated voice, routing, configuration, and integration issues, using SIP/VoIP troubleshooting and REST API and CRM lookups for data-driven routing. I’ve also maintained Zapier workflows connecting contact-center processes with external business tools.

Alongside contact center work, I developed websites freelance as Shakirbaba and built digital experiences for businesses. I’m CCNA-certified, Genesys Cloud Professional certified, and hold seven Zapier certifications; I’ve also built 30+ WordPress websites and grown a YouTube channel to 200,000+ subscribers.

Experience

Work history, roles, and key accomplishments

Current

Engineer

Current

Servion Global Solutions

Apr 2023 - Present (3 years 7 months)

Customer-centric brands to design, build, run, and optimize Contact Centers and Customer Experience solutions.
Adept in handling Customer issues and escalations and providing adequate resolutions to their respective concern

Technical Consultant

Servion Global Solutions

Feb 2022 - Jun 2026 (4 years 4 months)

Supported enterprise Cisco Webex Contact Center deployments across healthcare, financial services, utilities and retail; investigated voice, routing, configuration and integration issues with customer and internal teams. Configured and troubleshot Webex Control Hub, IVR/contact flows in Flow Designer, ACD routing, operational hours, queues, hunt groups, prompts, transfers and call-forwarding rules

Website Developer

Shakirbaba

Jan 2015 - Aug 2023 (8 years 7 months)

During my College years from B.Tech till M.Tech that's 6 years, I design & develop digital experiences for businesses
Digitize your business with remarkable web design, Graphic Designing, and ROI-driven marketing.