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Intelicore Systems

@intelicoresystems

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Genesys Cloud developer delivering optimized contact center solutions.

India

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What I'm looking for

I seek a mid-level role focused on Genesys Cloud/IVR development and integrations, in an Agile team that values measurable CX improvements, mentorship opportunities, and hands-on problem-solving.

I am a Genesys Cloud developer with 3.5+ years building, optimizing, and supporting enterprise contact center solutions. I specialize in Genesys Multicloud CX, IVR/ACD routing, API integrations, and call-flow automation, having delivered measurable improvements such as 20% reduced average call handling time and 15% better SLA adherence.

I have hands-on experience with Genesys Architect, RESTful integrations, SSO and user provisioning, monitoring and incident management (P1/P2), and mentoring junior team members. I hold Genesys Cloud Certified Professional and AWS Cloud Practitioner certifications and work effectively in Agile environments to drive reliable, customer-focused solutions.

Experience

Work history, roles, and key accomplishments

Current

Genesys Cloud Developer

Current

Tata Consultancy Services

Dec 2021 - Present (3 years 10 months)

Designed and deployed end-to-end IVR and ACD call flows on Genesys Cloud, integrated backend systems via REST APIs to enable self-service, and reduced average call handling time by 20% while improving SLA adherence by 15%.

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