At Intermedia Intelligent Communications, I provide technical support for VoIP, UCaaS, and cloud-based communication solutions. I troubleshoot SIP registration, call routing, provisioning, and IP phone configuration issues.
I investigate voice-quality problems, call drops, and registration failures, and handle technical escalations through root cause analysis. I also create and maintain troubleshooting guides, knowledge-base articles, and standard operating procedures.
Previously, at Concentrix, I supported customers with hardware, software, connectivity, and basic network troubleshooting. In my projects, I recreated the Razorpay website interface and developed a parallax scrolling website using HTML, CSS, and JavaScript.
