I've supported Jefferson County as a 911 Communications Officer, prioritizing calls, communicating in high-stress situations, and connecting people with appropriate emergency or non-emergency resources.
I provide pre-arrival medical instructions that help callers administer first aid or CPR until paramedics arrive. My work depends on rapid needs assessment, clear information relay, and dependable service.
Earlier roles in remote customer service, corrections, retail operations, and manufacturing strengthened my de-escalation, documentation, safety, problem-solving, and multitasking skills.
