Open to opportunities

Anthony Woolf

@anthonywoolf

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Dedicated customer service professional with strong communication skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in various roles, including cashier, fulfillment associate, and juvenile detention officer. My background has equipped me with the skills to effectively communicate and interact with customers, ensuring their needs are met while enhancing the company's image. I pride myself on my ability to create connections with individuals, even in minimal interfacing situations.

Throughout my career, I have developed a strong focus on quality assurance and customer satisfaction. My experience at Amazon Fulfillment involved processing and packaging customer purchases, where I ensured that each package was delivered promptly and in excellent condition. Additionally, my role as a juvenile detention officer required me to maintain a secure environment while providing support and structure to the youth in custody.

I am committed to continuous learning and improvement, as evidenced by my certifications in various areas, including CPR, First Aid, and Verbal Defense. I am eager to bring my skills and experience to a new organization that values constructive communication and teamwork.

Experience

Work history, roles, and key accomplishments

Cashier/Customer Service

Lowes Home Improvement

Oct 2021 - Jun 2022 (8 months)

Provided customer service support for customer issues and returns. Operated a check stand for customer purchases, ensuring efficient and accurate transactions.

Customer Service Returns Processing Customer Support

Salesfloor Associate

Deseret Industries

May 2021 - Oct 2021 (5 months)

Stocked shelves with donated items and provided direct customer support. Processed donations, verifying their sellable condition to maintain inventory quality.

Inventory Management Customer Support Stocking Quality Control

Dock Associate

Deseret Industries

Jul 2020 - Aug 2020 (1 month)

Unloaded customer donations and meticulously sorted through them. Verified the sellable condition of items to ensure quality standards were met.

Fulfillment Associate

Amazon Fulfillment

Jul 2019 - Feb 2020 (7 months)

Processed and packaged customer purchases, performing quality assurance checks to ensure accuracy. Verified prompt and high-quality delivery of packages to customers.

Order Processing Packaging Quality Assurance Inventory Management PIT Certified

Fulfillment Associate

Amazon Fulfillment PHX7 Center

Jul 2019 - Feb 2020 (7 months)

Processed and packaged customer purchases, performing quality assurance checks to ensure accuracy. Verified prompt delivery of high-quality packages to customers.

Packaging Quality Assurance order fulfillment Inventory Management

Juvenile Detention Officer

Twin Falls County

May 2017 - Jun 2019 (2 years 1 month)

Helped provide a secure and structured environment for juveniles in custody. Certified in Idaho P.O.S.T and Appropriate Use of Force.

Security Juvenile Supervision Crisis Intervention Law Enforcement

Operator Trainee

Hilex Poly

Aug 2015 - Mar 2017 (1 year 7 months)

Operated machinery as an Operator Trainee. Gained experience in manufacturing processes and machine operation.

Machine Operation Manufacturing Production Quality Control Safety Procedures

Bar-code Operator Setup

Spears Manufacturing

Nov 2013 - Jul 2015 (1 year 8 months)

Operated machinery to place barcodes on PVC pipe fittings and performed minor machinery maintenance. Directed line workers on daily tasks, ensuring efficient production.

Machine Operation PVC Manufacturing Team Leadership Equipment Maintenance

LIVE Customer/Technical Support Representative

Stream Global Services

Aug 2012 - Aug 2013 (11 months)

Provided support for XBOX LIVE related issues and created support flow sheets to streamline processes. Trained new employees on customer satisfaction and directed workers on daily tasks.

Technical Support Customer Service Training Process Improvement Team Leadership