shaik User
@shaikuser
I resolve customer queries, retain insurance clients, and simplify complex billing and policy details.
IndiaWhat I'm looking for
I've supported customers at Aegis Pvt Ltd, resolving high volumes of invoice and billing queries within SLA while explaining charges and discrepancies in clear, simple terms.
At Avanze Technologies, I managed insurance client relationships from live-chat queries and tailored quotations through renewals, retention, feedback, and complaint resolution. I focus on understanding each client's needs, following up consistently, and keeping accurate records for a dependable client experience.
More recently at TechnoVal Information Systems, I coordinated ISO 27001 training and awareness programs for 900+ employees and co-designed a phishing simulation that reduced click-through rates from 18% to 8%. I bring patient, multilingual communication and ownership of every query until closure.
Experience
Work history, roles, and key accomplishments
Cybersecurity & GRC Analyst
TechnoVal Information Systems
Nov 2024 - May 2026 (1 year 6 months)
Owned employee-facing training coordination for ISO 27001 internal audit and awareness programs, and delivered live sessions to 900+ employees. Co-designed a phishing simulation campaign that reduced click-through rates from 18% to 8%.
Education
Degrees, certifications, and relevant coursework
Yogi Vemana University
Bachelor of Science, Computers
Bachelor of Science in Computers from Yogi Vemana University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring shaik?
You can contact shaik and 90k+ other talented remote workers on Himalayas.
Message shaikGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
