shaik Neelu farjana
@shaikneelufarjana
Data Analyst who analyzed 300K+ online retail transactions to uncover customer retention trends and repeat-purchase behavior.
IndiaWhat I'm looking for
I analyzed 300K+ online retail transactions for an E-Commerce Customer Retention Analysis project, cleaning transaction data and tracking repeat-customer activity to identify retention patterns.
For Customer Segmentation & RFM Analysis, I analyzed 342K+ retail transactions from 3,800+ customers. I built RFM metrics, used K-Means to group customers, and applied PCA to visualize differences between segments.
I also analyzed coffee shop sales and built an interactive Power BI dashboard with KPIs and filters. It helped surface top-selling products and peak sales periods.
At SIDE International Studio Pvt Ltd, I handle technical support cases and review operational records for accuracy. I identify recurring errors and trends through case analysis, and support content moderation against defined guidelines.
Experience
Work history, roles, and key accomplishments
Technical Support & Content Moderation
SIDE International Studio Pvt Ltd
Jan 2025 - Present (1 year 9 months)
Handled high-volume technical support cases and investigated user-reported issues. Reviewed case records and operational data for accuracy, completeness, and consistency.
Education
Degrees, certifications, and relevant coursework
Sri Krishnadevaraya University
Master of Business Administration, Finance
2019 - 2021
Pursued a Master of Business Administration with a focus on Finance.
Sri Venkateshwara Degree College
Bachelor of Science, Electronics
2016 - 2019
Completed a Bachelor of Science degree in Electronics.
KodNest Technologies
Full Stack Development, Full Stack Development
Completed a Full Stack Development certification.
Accenture
Digital Skills: Artificial Intelligence, Artificial Intelligence
Completed a certification in Digital Skills: Artificial Intelligence.
IBM
Machine Learning with Python, Machine Learning
Completed a certification in Machine Learning with Python.
IBM
Data Analysis with Python, Data Analysis
Completed a certification in Data Analysis with Python.
ISRO
AI/ML GeoData Analysis, AI/ML GeoData Analysis
Completed a certification in AI/ML GeoData Analysis.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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