Shaikah Faqeeh

I’m a customer care and reservations professional focused on resolving issues quickly and keeping satisfaction high. In 2025 at Tamara, I handled more than 50 customer inquiries daily and responded in a timely manner to resolve complaints efficiently.

From 2021–2024 at Makkah AlNassem, I supported reservations and customer inquiries, handling more than 10 daily. I used Opera systems to schedule and confirm customer bookings, maintaining service quality while responding professionally to concerns.

From 2022–2024, I also served as a Reservation Supervisor, assisting in monitoring and managing the reservationist team. I integrated and trained employees, provided support for skills development, and assisted the manager to lead the team and deliver the best service possible.

Before hospitality leadership, I developed customer-facing skills as a Sales associate at Bedoon Essem (2019–2020) and as a Language instructor at Wall Street English (2019). I bring strong communication across roles—greeting customers, executing purchases and returns with accuracy, and delivering reading, writing, and conversational instruction while assessing student performance.