Open to opportunities

Shah Rukh User

@shahrukhuser2

Message

I drive inbound sales and client success through consultative customer support.

Pakistan

Message

What I'm looking for

I'm looking for a sales, client success, or customer support role where I can guide customers, resolve account and order concerns, manage CRM workflows, and help improve conversions, retention, and customer satisfaction.

I've supported e-bike customers at ENGWE BIKES and software buyers at DIVINTELLIGENCE, managing inbound sales, product guidance, order support, and customer success from inquiry through purchase.

At ENGWE BIKES, I closed an average of 5–7 sales monthly against a KPI of 3 by using consultative selling, objection handling, follow-up, upselling, and cross-selling. I also managed leads, warranty claims, returns, and after-sales escalations through CRM systems.

I've also handled digital support tickets at Yango and customer calls, email, and live chat at GLAMOUR, documenting cases accurately and helping customers reach timely resolutions.

Experience

Work history, roles, and key accomplishments

Client Success & Sales Support Specialist

Yango

Jan 2026 - Jun 2026 (5 months)

Handled inbound customer inquiries and support tickets through digital channels, investigated issues, provided troubleshooting, and escalated cases when required. Documented interactions and followed up on open tickets to ensure timely resolution.

Customer Support Ticketing Case Management CRM Issue Resolution Escalation Management Follow up Documentation

Inbound Sales Representative / SDR

ENGWE BIKES

Oct 2023 - Mar 2026 (2 years 5 months)

Managed USA e-bike sales and customer support, handling inbound inquiries and guiding customers through purchase decisions. Closed an average of 5-7 sales per month against a KPI of 3 through consultative selling and objection handling.

Inbound Sales Consultative Selling Objection Handling CRM Upselling Cross Selling Order Processing Customer Support After Sales Support

Sales Development & Customer Success Representative

DIVINTELLIGENCE

Apr 2022 - Sep 2023 (1 year 5 months)

Qualified inbound leads for software and marketing solutions, matched customer needs with suitable features, and averaged 5-7 sales per month against a KPI of 2. Tracked lead stages in CRM and coordinated with technical teams to resolve sales-blocking issues.

Lead Qualification Inbound Sales CRM Pipeline Management Product Guidance Objection Handling Follow up Customer Success

Junior Sales & Support Representative

GLAMOUR

Apr 2021 - Mar 2022 (11 months)

Handled inbound calls, emails, and live chat for product inquiries and order assistance, recommending suitable products and add-ons. Maintained accurate records in Zendesk, Salesforce, and Zoho, and collaborated with senior agents to resolve issues.