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Muhammad Shahrooz Abbas

@shahrooz

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Remote Surveillance Monitoring Specialist with 2+ years of 24/7 CCTV monitoring experience serving global clients.

Pakistan

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What I'm looking for

I'm looking for a full-time remote role in surveillance monitoring, security operations, or GRC compliance where I can deliver 24/7 incident detection, fast SLA-based reporting, and strong operational management — while leading teams and driving measurable results for global clients across all time zones.

I'm a Remote Surveillance Monitoring Specialist with 2+ years of experience delivering 24/7 CCTV monitoring for global clients across hotels, retail stores, fuel stations, schools, car washes, and care facilities.
I focus on real-time incident detection, strict SLA-based reporting (under 40 seconds), and maintaining zero-tolerance accuracy standards.
My performance has driven rapid advancement — promoted triple within 18 months from Monitoring Analyst to GRC Supervisor to Customer Care Manager — backed by strong leadership and operational excellence.

Key Highlights: - 24/7 Live CCTV Monitoring across 25+ client locations
- Real-Time Incident Detection & Reporting (40-sec SLA)
- Team Management of 40+ Surveillance Professionals
- GRC Compliance, SOP Development & Audit Support
- International Client Coordination
- Platforms: Hikvision | Dahua | Eagle Eye | DW Spectrum | Milestone | Cortec IQ | iVMS | SmartPSS | GuardView

Currently open to full-time remote opportunities in:
✔ Remote Surveillance Monitoring
✔ Security Operations
✔ GRC & Compliance
✔ Night shifts available — all time zones covered

Experience

Work history, roles, and key accomplishments

Customer Care Manager

Red Hawk

Jan 2026 - Jun 2026 (5 months)

Managed end-to-end client communication for USA and Canada-based facilities, delivering daily surveillance report and incident summaries with consistent quality and on-time delivery. Resolved client queries, complaints, and escalations and maintained client accounts in internal monitoring applications while also supporting GRC supervision.

Email Communication Client Account Management Escalation Handling Surveillance Reports Customer Support Governance Risk And Compliance Governance Governance Risk and Compliance (GRC)Governance Risk & Compliance Governance Support Reporting Reporting And Analysis Email Support Email Email Deliverability Contact

GRC Supervisor

Red Hawk

Mar 2025 - Jun 2026 (1 year 3 months)

Supervised 24/7 surveillance operations for 40+ staff across 3 shifts, enforcing SOP compliance and operational continuity. Ensured real-time incident reporting met a strict 40-second SLA, reviewed/validated client-bound reports for accuracy, and led recruitment, onboarding, training, and performance reporting.

Team Leadership Report Validation Audit Support Management Data Analysis Reporting and Analytics Reporting And Analysis Reporting & Management Teamwork Team Building Team Collaboration

Surveillance Monitoring Analyst

Red Hawk

Dec 2024 - Mar 2025 (3 months)

Performed live 24/7 CCTV monitoring across 25+ USA and Canada client locations, detecting theft, fraud, and suspicious activity with high accuracy and strict attention to reporting details. Produced daily monitoring reports and incident summaries using Excel, PowerPoint, and Canva to meet client SLA requirements.