Open to opportunities

Shahar Rozen

@shaharrozen

Message

I am a customer service and sales specialist driving client satisfaction and growth.

Israel

Message

What I'm looking for

I seek a client-facing customer service or sales role where I can drive revenue, build lasting customer relationships, apply multilingual skills, and collaborate cross-functionally in a supportive, growth-focused organization.

I am a customer service and sales professional with eight years' experience delivering persuasive sales and exceptional client support across e-commerce and service environments. I combine strong communication, analytical ability and a broad systemic vision to prioritize, organize, and perform under pressure.

I bring over three years' experience teaching English and hold a dual TEFL/TESL 120-hour TESOL certificate, scoring 100% in English grammar and methodology examinations. I have designed curricula, evaluated progress, and delivered engaging lessons to learners from kindergarten to adults.

In customer-facing roles I have driven sales through upselling, managed orders and refunds with Stripe and PayPal, and used platforms such as Zendesk, Magento and Yotpo while coordinating with logistics and production teams. I am multilingual and ready to contribute a client-centered approach that improves satisfaction and revenue.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Sales Specialist

Current

Upstep.com

Jan 2018 - Present (7 years 7 months)

Managed customer service and sales for custom orthotics, processing orders via PayPal and Stripe while achieving monthly sales targets and coordinating with Logistics, Design, and Production.

Customer Service Sales Upselling Order Processing Stripe PayPal

Customer Solutions Coordinator

Diakrit International

Jan 2017 - Jan 2018 (1 year)

Serviced Australia and New Zealand real estate clients as first point of contact, resolving technical issues and managing accounts to meet daily handling-time and satisfaction targets.

Customer Support Technical Support Live Chat Account Management Email Support CRM Prioritization Multitasking

English Teacher and Facilitator

ELT Phuket

Jan 2016 - Jan 2017 (1 year)

Taught learners from kindergarten to adults, implemented and improved curriculum, and evaluated student progress with effective feedback to meet program objectives.

Lesson planning Curriculum Development Classroom Management Educational Technology Adult Education

English Teacher

Phuket Rajabhat University

Jan 2012 - Jan 2016 (4 years)

Delivered engaging university lectures, assessed student work and provided regular feedback aligned with the university assessment system to improve learning outcomes.

Higher Education Assessments Feedback Classroom Management Academic Administration

Tour Operator and Sales Coordinator

Go Global Travel

Jan 2009 - Jan 2012 (3 years)

Coordinated travel arrangements (air, hotel, cruise and ground) and managed bookings and payments while meeting branch sales and profitability objectives.

Travel Coordination Sales Payment Processing Customer Service Vendor Management

Education

Degrees, certifications, and relevant coursework

TEFL PLUS Teacher Training School

TEFL/TESL Certificate, TESOL/TEFL

2012 -

Grade: 100% in English grammar and methodology written examinations

Completed an international standard 4-week 120-hour dual TEFL/TESL certification course in September 2012, scoring 100% in English grammar and methodology written examinations.