Sharmitha Majety
@sharmithamajety
Dedicated Transaction Risk Investigator with a passion for team collaboration.
IndiaWhat I'm looking for
I am a Transaction Risk Investigator with over three years of experience at Amazon, where I have honed my skills in investigating disputes and processing chargebacks. My role has allowed me to contribute significantly to financial sustainability through rigorous audits and strategic recovery of bad debt. I take pride in my ability to document complex processes and maintain strong working relationships with stakeholders.
Prior to my current position, I served as a Facilitator at Sri Prakash International School, where I designed and delivered training programs that enhanced team collaboration and problem-solving skills. My commitment to continuous improvement is evident in my achievements, including multiple Employee of the Month awards and recognition for innovative thinking. I am eager to leverage my skills and experience in a dynamic team environment that values growth and collaboration.
Experience
Work history, roles, and key accomplishments
Transaction Risk Investigator (CB)
Amazon.com
Apr 2021 - May 2024 (3 years 1 month)
Investigated disputes from Indian cardholders, processing chargebacks and requesting documentation from merchants. Conducted rigorous audits on various queues, recovering bad debt and contributing to financial sustainability. Documented all aspects of the chargeback process, summarizing facts and recording decisions.
Facilitator
Sri Prakash International School
Aug 2017 - Sep 2020 (3 years 1 month)
Designed and delivered engaging training programs to enhance process understanding and team collaboration. Developed comprehensive training materials and facilitated workshops to improve problem-solving skills. Implemented feedback sessions to continuously refine training effectiveness.
Education
Degrees, certifications, and relevant coursework
Government Senior Secondary School
12th Grade, Science
Completed 12th grade with a focus on Science under the CBSE curriculum. Gained foundational knowledge in various scientific disciplines.
Dr. BRKR Ayurvedic College
Bachelor of Ayurvedic Medicine and Surgery, Ayurvedic Medicine
Studied the principles and practices of Ayurvedic medicine. Gained knowledge in traditional Indian medical systems and holistic health approaches.
Carlox University
Bachelor of Science, Zoology
Focused on the study of Zoology, including animal biology, ecology, and genetics. Developed a strong foundation in life sciences.
Government Senior Secondary School
10th Grade, General Studies
Completed 10th grade under the CBSE curriculum. Developed fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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