At Amazon, I investigate suspicious transactions, account behavior, and fraud risks, including payment fraud, account takeover, and refund abuse.
I review high-risk accounts through KYC, CDD, and EDD processes, and support Suspicious Transaction Report documentation and escalation workflows.
I also conduct transaction monitoring reviews and maintain audit-ready investigation records. I’ve delivered coaching sessions that improved team productivity and investigation quality metrics.
At Bajaj Allianz, I handled recovery operations for defaulted premiums, loan EMIs, and unrecovered claims, achieving a 90% recovery success rate across high-risk accounts. I also analyzed payment patterns and claims data to detect early fraud indicators.

