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Shagupta Upanal

@shaguptaupanal

Marketing Executive at Hexagon Group who handled customer queries and complaints across real estate projects using Zendesk CRM.

India

Message

What I'm looking for

I’m looking to build a career in a reputed organization, work with committed and dedicated professionals, use my skills effectively, contribute to organizational growth, and continue learning and developing professionally.

At Hexagon Group – Hexagon Platinum | Hexagon Ventures | Hexagon Layouts, I handled customer queries and complaints for multiple real estate projects. I used Zendesk CRM to manage customer interactions and support timely resolution.

I served as a key contact for questions about layouts and construction updates, coordinating with sales, site engineers, and management to resolve issues. I’m looking to keep learning while contributing my skills in a reputed organization.

Experience

Work history, roles, and key accomplishments

Marketing Executive

Hexagon Group

Jul 2024 - Jun 2026 (1 year 11 months)

Managed customer queries and complaints for multiple real estate projects. Handled customer interactions using Zendesk CRM and coordinated with sales, site engineers, and management to resolve issues efficiently.

Zendesk Customer Query Handling Client Communication Crisis Communications social media engagement Public Relations Support Brand Monitoring