Customer Support Representative | Customer Service | Call Center | Remote Customer Support

SHAFAY !
@shafay
Healthcare Call Center Representative at LeadsCapital assisting clients with ACA enrollment and plan selection.
What I'm looking for
At LeadsCapital, I assist clients with ACA marketplace enrollment and plan selection. I explain coverage, premiums, deductibles, and subsidy eligibility, and verify documents for online applications.
I also resolve enrollment errors, coverage issues, and update requests, helping clients navigate the process accurately.
Previously, at ATOMBPO, I assisted clients with SSDI applications and eligibility screening. I explained qualification criteria, guided applicants through online forms, and collected and reviewed medical and employment information.
Experience
Work history, roles, and key accomplishments
Healthcare Call Center Representative
LeadsCapital
Jan 2025 - Present (1 year 9 months)
Assisted clients with ACA marketplace enrollment and plan selection. Explained coverage, premiums, deductibles, and subsidy eligibility in simple terms.
Healthcare Call Center Representative
ATOMBPO
Jan 2024 - Jan 2025 (1 year)
Assisted clients with SSDI application process and eligibility screening. Explained disability qualification criteria and required documentation.
Education
Degrees, certifications, and relevant coursework
Science Degree College
Intermediate, Computer Science
Completed Intermediate in Computer Science in 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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