Looking for a job

Najeeb Khan

@najeebkhan1

Message

I lead Tier-2 technical support teams and stabilize application operations for enterprise client campaigns.

Pakistan

Message

What I'm looking for

I'm seeking a remote Application Support, Technical Support, or Technical Operations role where I can resolve production issues, improve service quality, lead technical teams, and grow toward technical leadership.

I'm leading the launch and operational stabilization of Republic Services' enterprise client campaign at Ibex Pakistan, where the Pakistan site exceeded established offshore benchmarks within its first two months.

I've managed Tier-2 technical support for computer software, GEA technical support, hardware, and IoT devices, overseeing escalations, quality compliance, and complex issue resolution. I also earned Top Performer recognition for nine consecutive months and the Agent One Award.

My background combines application and production support with quality assurance, training, and team coaching across five international support sites. I bring hands-on software engineering experience through projects built with C#, SQLite, React Native, Flutter, Firebase, and web technologies.

Experience

Work history, roles, and key accomplishments

Current

Team Manager

Current

Ibex Pakistan

Dec 2025 - Present (9 months)

Selected to launch a new enterprise client campaign for Republic Services, leading early-stage operational stabilization and quality monitoring. Contributed to strong early performance results, exceeding benchmarks set by established offshore locations.

Team Leadership Process Alignment Quality monitoring Campaigns Operational Stabilization

Quality Assurance Analyst

Ibex Pakistan

Nov 2024 - Oct 2025 (11 months)

Managed quality assurance for Universal Claims and GE Appliances Tech Support. Evaluated performance across five international sites and conducted orientations and training for new hires and QA team members.

Quality Assurance Performance Evaluation Training Orientation International Coordination

Technical Support Specialist

Ibex Pakistan

Jul 2023 - Nov 2024 (1 year 4 months)

Delivered Tier-2 technical support for software, hardware, and IoT devices. Recognized with the Agent One Award and achieved Top Performer recognition for 9 consecutive months.

Tier 2 Support Software Troubleshooting hardware troubleshooting IoT Devices Customer Handling

Ecommerce Executive

Self-Employed

Oct 2019 - Nov 2020 (1 year 1 month)

Managed ecommerce operations for a family business, including supplier coordination, customer handling, and order fulfillment across platforms such as Shopee and Lazada.

E Commerce Operations Supplier Coordination Customer Handling Order Fulfilment Shopee Lazada