Looking for a job

Shabirah Nassuuna

@shabirahnassuuna

Virtual Assistant candidate with sales and administration experience at Phantom Stationeries Ltd., managing its Kilimall store and daily sales reports.

Uganda

Message

What I'm looking for

I’m looking to support marketing, sales, and administrative operations as a Remote VA, bringing my experience in online store management, order processing, sales reporting, customer service, and CRM.

At Phantom Stationeries Ltd., I launched and managed the company’s online store on Kilimall (Uganda), listing products, responding to customer inquiries, processing orders, and executing flash sales.

I generated daily sales reports and tracked KPIs to keep management records accurate and up to date. I also coordinated workflows between sales and customer service, supervising four teams comprising 15 staff.

Earlier, as a Sales Officer at Phantom Stationeries Ltd., I promoted stationery products to individual and business customers and managed inventory. I’m ready to use my sales, marketing, and administrative experience to support operations for Staff Outsource Solutions, LLC.

Experience

Work history, roles, and key accomplishments

Current

Sales Team Supervisor

Current

Phantom Stationeries Ltd.

Mar 2025 - Present (1 year 7 months)

Spearheaded the launch and management of the company's online store on Kilimall, listing 20 products, processing orders, and executing flash sales. Generated daily sales reports, tracked KPIs, and supervised four teams comprising 15 staff.

Ecommerce Kilimall Sales Reporting KPI Tracking Team Supervision Customer Service Promotional Campaigns

Sales Officer

Phantom Stationeries Ltd.

Jan 2023 - Feb 2025 (2 years 1 month)

Drove sales and promoted stationery products to individual customers and business clients, cultivating robust customer relationships. Managed inventory, including pricing, product display, and restocking, and supported promotional activities.

Sales Customer Relationship Management Inventory Management Promotion

Supermarket Line Attendant

Lesmo Stores Supermarket

May 2020 - Dec 2022 (2 years 7 months)

Provided comprehensive customer assistance in a high-volume retail setting, guiding shoppers to products and supporting efficient checkout processes.

Customer Service Retail Checkout Support

Education

Degrees, certifications, and relevant coursework

Coursiv

AI Mastery course, Artificial Intelligence

Completed the AI Mastery course.

Chartered Institute of Marketing

CIM Level 3 Foundation Certificate in Professional & Digital Marketing, Marketing

2025 - 2026

Grade: Distinctions

Earned the CIM Level 3 Foundation Certificate in Professional & Digital Marketing with 24 credits and distinctions in Marketing Essentials and Content & Channels.