Open to opportunities

Sha'adah Yusuf

@shaadahyusuf

Message

I am a results-driven project manager focused on operational excellence.

Nigeria

Message

What I'm looking for

I seek a collaborative project management role where I can lead cross-functional teams, optimize processes, ensure compliance, and deliver measurable business outcomes while growing strategic and operational capabilities.

I am a results-driven project manager with a strong foundation in operations, stakeholder management, and process improvement, committed to delivering high-quality outcomes on time and within budget.

At Sterling Bank I led end-to-end implementation of Health Kiosks including telemedicine platforms, mobile apps, and payment integrations, and I coordinated vendor onboarding, contract payments, and procurement compliance to support smooth project delivery.

Previously, I oversaw laboratory operations where I implemented process improvements that increased efficiency and revenue, and I supported branch remodeling and lease-renewal initiatives while improving documentation and audit readiness.

I hold a Professional Scrum Master certification and an MBA, and I bring a collaborative leadership style, strong communication skills, and a focus on governance, risk mitigation, and continuous improvement to every role I take on.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

Sterling Bank Plc

Jan 2025 - Present (8 months)

Coordinated vendor onboarding and contract payments while monitoring project budgets and expenditures, improving governance and audit readiness. Developed SOPs and designed escalation/resolution processes that enabled a central helpdesk foundation and supported branch remodeling approvals.

Vendor Management SOP Development Stakeholder Management Contract Management Documentation MS Office

Project Manager

Sterling Bank Plc

Apr 2024 - Dec 2024 (8 months)

Led end-to-end implementation of Sterling Bank’s Health Kiosks, deploying 6 kiosks with telemedicine platforms, mobile apps, and integrated payment systems. Oversaw IT infrastructure delivery, vendor relations, risk assessments, and produced management reports to ensure regulatory compliance.

Project Management Telemedicine Mobile Apps Infrastructure Vendor Management Risk Management Stakeholder Management Digital Payments Jira

Virtual Relationship Manager

Sterling Bank Plc

Jul 2022 - Apr 2024 (1 year 9 months)

Managed a portfolio of corporate clients, tailored banking solutions, and identified cross-selling opportunities to drive revenue and retention. Coordinated onboarding and resolution processes to maintain high client satisfaction.

Relationship Management Onboarding Sales Cross Selling Customer Retention Stakeholder Management CRM Communication

Operations Manager

USKAM Diagnostic Center

Jan 2021 - Apr 2022 (1 year 3 months)

Oversaw laboratory operations and staff in a matrix environment, implementing process improvements that increased efficiency and revenue. Strengthened communication channels and directed operational initiatives to improve productivity and workplace culture.

Operations Management Process Improvement Quality Assurance Reporting Leadership

Classroom Teacher

Katsinawa Royal Academy

Nov 2019 - Oct 2020 (11 months)

Delivered personalized lesson plans that improved student performance and engagement and leveraged technology to foster active learning. Trained 10 young girls in sewing as part of a community empowerment initiative and awarded machines to the top 3 performers.

Teaching Curriculum Development Lesson planning Training Community Outreach Report Writing Educational Technology Classroom Management

Education

Degrees, certifications, and relevant coursework

Nexford University

Master of Business Administration, Business Administration

Completed a Master of Business Administration (MBA) in Business Administration at Nexford University, graduating in 2024.

Federal College of Education, Katsina

Professional Diploma in Education, Education

Completed a Professional Diploma in Education at the Federal College of Education, Katsina in 2020.

University of Ilorin

Bachelor of Science (Hons), Microbiology

Activities and societies: Vice President & President, Junior Chamber International Nigeria (University of Ilorin) 2018–2019; Collegiate Director of Awards and Documentation, Junior Chamber International Nigeria (2020).

Completed a Bachelor of Science (Hons) degree in Microbiology at the University of Ilorin, graduating in 2019.