SFA User

Review, manage and verify customer details and supported documents for KYC process to ensure due diligence. Perform KYC, risk ranking and EDD reviews in accordance with AML/CFT procedures.

Respond to user's inquiries promptly and professionally via chat and phone. Provide accurate and detailed information about products and services and assist in troubleshooting issues.

Review, manage and verify customer details and supported documents for KYC process to ensure due diligence. Handle and review inquiries raised by clients and assist in adhering to KYC framework.

Acts as first point of contact for user end support. Document each contact including troubleshooting and take appropriate action on system.

Assist in achieving the company marketing aim and objective by working under the guidance of marketing direction. Assist manager in creating marketing plan and conduct research on pricing tactics and marketing trends.

Encourage patient access to clinic in-care services and promote towards NGO community outreach. In-charge of serving, growing and managing for both newly registered patients and current patients.

Handle incoming customer inquiries and concerns about their insurance plan. Manage referred case with utmost professionalism and promote insurance plans via call and emails.

Governs end-to-end request fulfillment processes to ensure adherence. Responsible for the quality of the request fulfilment process as it spans across all team engaged in the process.

Conduct day-to-day processing and support of the business towards product and function streams. Conduct investigation, provide resolution and ownership of all uprising issue relating to the process.

Pursued a Bachelor of Islamic Banking and Insurance, gaining knowledge in Islamic finance principles and insurance practices.

Completed SPM (Sijil Pelajaran Malaysia) secondary education.