Open to opportunities

Amrit Kaur

@amritkaur

I deliver KYC/AML compliance-driven support, investigating disputes and monitoring transactions to protect financial integrity.

Malaysia

Message

What I'm looking for

I’m looking for a role where I can own KYC/AML checks, investigate suspicious activity, and resolve disputes with clear SOPs—partnering with compliance teams in a detail-focused, risk-aware culture that values accurate reporting and escalation.

I’m a compliance-driven professional with hands-on experience in KYC verification, CDD checks, AML transaction monitoring, and dispute investigations across fintech and banking environments. I focus on accuracy, procedure adherence, and protecting customer data integrity while supporting financial integrity and risk management.

In my most recent role as a Customer Support Executive at Deriv, I performed KYC and CDD during onboarding, verified client identification documents for authenticity, and monitored account activity for fraud or money laundering indicators. I also investigated P2P transaction disputes, chargebacks, and appeal cases by analyzing payment records, chat logs, and user reports—then escalated suspicious cases to the AML compliance team.

Before that, I handled customer communications and secure booking/payment checks while maintaining data privacy standards at Shangri-La, and managed confidential customer records plus service/transaction reporting through customer data analysis at Coway. Earlier, I built a strong foundation in financial compliance through collections work at RHB Bank and audit-minded event operations at Bridgeknowle Events—always emphasizing documentation quality, escalation, and transparent, compliant execution.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Deriv

Oct 2024 - Oct 2025 (1 year)

Performed KYC verification and CDD checks during client onboarding to comply with internal AML procedures. Investigated P2P transaction disputes and chargebacks, analyzed payment records and user reports, and escalated suspicious cases to the AML compliance team while monitoring for fraud or money laundering indicators.

KYC Transaction Monitoring Dispute Resolution Fraud Detection Escalation Management Record keeping

Customer Service Executive

Shangri-La

Feb 2024 - Aug 2024 (6 months)

Handled customer communications via calls and emails while maintaining compliance with company data privacy standards. Verified booking details, payment methods, and guest identities to prevent fraud, and resolved escalated cases promptly to protect brand reputation.

Customer Service Data Privacy Compliance Identity Verification Case Management Escalation Handling Fraud Prevention Product Knowledge

VIP Customer Service Executive

Coway

Oct 2017 - Mar 2019 (1 year 5 months)

Maintained accurate and confidential customer account data and prepared detailed service and transaction reports using customer data analysis. Resolved complex customer issues through systematic investigation and data verification, collaborating with internal departments to improve operational reporting accuracy.

Customer Data Management Data Analysis

Operations Officer

Bridgeknowle Events (M) Sdn Bhd

Jul 2016 - Mar 2017 (8 months)

Coordinated operational logistics, contracts, and vendor agreements in compliance with company guidelines. Maintained audit-ready records and supported financial reporting and cost analysis to ensure transparent and compliant event execution.

Operations Coordination Contract Management Vendor Management Financial Reporting Cost Analysis Compliance Record keeping

Collections Agent

RHB Bank

Nov 2014 - Jul 2016 (1 year 8 months)

Contacted delinquent accounts to negotiate repayment while complying with internal collection regulations. Monitored payment behaviors, identified anomalies, escalated potential money-laundering or fraud risks, and maintained accurate client records to meet internal audit requirements.

Debt Collection Anomaly Detection Regulatory Compliance Client Records