sesudurai kabilan
@sesuduraikabilan
IT Support Engineer at Kaizen IT Services supporting Phillips Carbon Black users and resolving L1/L2 issues across corporate and plant environments.
IndiaWhat I'm looking for
At Kaizen IT Services, on the Phillips Carbon Black Limited project, I support corporate and manufacturing-plant users remotely and onsite. I handle L1/L2 tickets in ServiceNow and ManageEngine, taking issues from logging through resolution or escalation within SLA.
I troubleshoot Windows 10/11, Active Directory and Microsoft 365 issues, as well as network and VPN faults. I also support onboarding and offboarding, IT asset management, and endpoint security.
I support ISO 27001 / ISMS audits by preparing access reports, asset records and audit evidence. I write step-by-step notes for recurring fixes and confirm issues are resolved before closing tickets.
Experience
Work history, roles, and key accomplishments
Desktop Support Engineer (L1 / L2)
Kaizen IT Services
Provide remote and onsite support for corporate and manufacturing-plant users, managing tickets in ServiceNow and ManageEngine within SLA. Handle Active Directory, Microsoft 365, networking, and ISO 27001 audit support.
Education
Degrees, certifications, and relevant coursework
Aditanar College of Arts and Science
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Aditanar College of Arts and Science, completed in 2024.
Holy Redeemer's Higher Secondary School
Higher Secondary Certificate, General Studies
Higher Secondary Certificate (HSC) from Holy Redeemer's Higher Secondary School, completed in 2021.
Holy Redeemer's Higher Secondary School
Secondary School Leaving Certificate, General Studies
Secondary School Leaving Certificate (SSLC) from Holy Redeemer's Higher Secondary School, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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