SERKAN SARAC

Worked as a call center agent on various projects.

Provided customer service for electricity and gas.

Provided technical support for Ring.com.

Provided technical support for Apple.

Responsible for assigned stations, coordinated with internal and external customers to oversee ground operations. Conducted announced and unannounced visits every two months to prevent potential issues, and tracked quality management audits per ISO 9001:2008.

Coordinated all international and domestic flights from the HUB station, handling procedures such as ARR-DEP, acceptance of DGR-HUM-CGO, loading/unloading, and load control. Managed irregularities and safety procedures according to the Pegasus Ground Operation Manual.

Responsible for purchasing, import, and export of various goods in the R&D department of a private company.

Evaluated and coordinated airport operations, rescue, firefighting, and security needs. Supported enforcement of airport policies and represented the deputy director when absent.

Worked as a flight operations officer, calculated balance and created load distribution plans for safe flights. Responsible for sending flight plans, weather maps, fuel, passenger boarding, and cargo loading via SITA messages.

Completed safety management system training.

Completed quality auditor training for passenger service.

Completed IATA training for airfield fuel inspections.

Completed training for quality auditing and ISO 9001:2008 quality management system internal auditor certification.

Completed dangerous goods category 10 training covering ground handling safety and transport regulations.

Completed training of trainers program to become a trainer for Pegasus Airlines.

Completed training on dangerous goods regulations and ground handling safety.

Completed general passenger handling training.

Completed ground handling ramp airside and airside safety training.

Completed training in ticketing, ticket sales, and reservation.

Completed ground handling operation training.

Completed passenger service DCS check-in system training.

Completed load control and flight operations training for KLM Airlines operations.

Completed manual and automated weight and balance training for Delta Airlines operations.

Completed ramp technical headset training for pushback operations.

Completed training in manual and basic load control, including weight and balance procedures.

Completed orientation courses and training in passenger handling, check-in, and load control.

Completed training for the Pegasus Weight & Balance DCS system.