Open to opportunities

Sergio Piraquive

@sergiopiraquive

I deliver bilingual customer support and luxury retail experiences that build loyalty, resolve issues, and improve operations.

Mexico

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve complex inquiries, build lasting client relationships, and improve service and operational processes in a fast-paced international environment.

I've delivered personalized customer experiences across luxury retail, galleries, cruise ships, and high-volume technical support environments for Vrai Canada, YellowKorner Galleries, Effy Fine Jewelry, Harding Brothers Retail, Teleperformance, and Carnival Cruise Line.

At Vrai Canada, I exceeded bridal and fine-jewelry sales goals, maintained over 95% customer satisfaction, and used HubSpot and Shopify to manage client information, orders, and follow-up. I also supported showroom operations, inventory accuracy, team onboarding, and workflow improvements.

I've led gallery and retail teams, strengthened inventory control, and resolved account, order, and technical inquiries with clear bilingual communication in English and French.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Specialist

Vrai Canada

Mar 2025 - Aug 2025 (5 months)

Exceeded bridal and fine jewelry sales goals through consultative client support and product guidance. Managed daily showroom operations, maintained over 95% customer satisfaction, and trained new team members.

Customer Support Client Relations Sales HubSpot Shopify Inventory Management Training Process Improvement