Open to opportunities

Sergio Garcés Quijada

@sergiogarcsquijada

Message

I lead global quality, operations, and customer-service improvements across automotive and industrial manufacturing.

Spain

Message

What I'm looking for

I'm looking to lead quality, operations, or regional teams in an international industrial environment, improving customer satisfaction, strengthening management systems, and delivering measurable process and operational results.

I lead corporate quality across 10 facilities worldwide, including a new QMS strategy, SAP process definition, ISO 9001 certification for a new Argentina facility, and global incoming-goods standardization.

Across Quality and Environmental Director, QHSE Director, Corporate Quality Assurance Coordinator, and Quality Manager roles, I've managed quality, environment, health and safety, customer requirements, audits, APQP, PPAP, FMEA, control plans, and corrective actions. I've worked directly with OEM and Tier 1 and Tier 2 accounts including Nissan, Renault, PSA, Honda, GM, VW, Vestas, Siemens-Gamesa, Alstom, Takata, Autoliv, TRW, and Magna.

I've delivered measurable operational improvements: reducing internal scrap from 24% to 3%, cutting external scrap costs by €25k per month, reducing customer claims by 86%, and recovering 85% of warranty-claim losses. I have also led B2B and B2C customer-service teams of up to 65 people and managed multi-country projects from planning through serial production.

My approach combines lateral thinking, negotiation, detailed project management, and strong cross-functional relationships. I enjoy building capable teams, improving processes, and turning customer needs into practical results.

Experience

Work history, roles, and key accomplishments

Current

Head of Corporate Quality

Current

Unknown

Jan 2024 - Present (2 years 7 months)

Responsible for all key functions related with internal and external quality issues on management level. Development and implementation of the strategic quality plan regarding the creation of the new QMS.

Quality Management ISO 9001 SAP Strategic Planning

Quality and Environmental Director

Unknown

Jan 2023 - Dec 2024 (1 year 11 months)

Responsible for all key functions related with internal and external quality issues on management level. Development and implementation of the strategic quality plan of the company and its continuous revision and adaption.

Quality Management IATF 16949 APQP VDA

Quality and Operations Director

Unknown

Jan 2022 - Dec 2023 (1 year 11 months)

New Quality Management System Implantation (ISO9001:2015), team managing, Lean implantation, develop new suppliers, process optimization and definition, customer service (B2B and B2C), risk assessment, ERP implementation, customer claims, strategic KPI implantation and follow-up.

ISO 9001 Lean Supplier Development Process Optimization Customer Service Risk Assessment ERP KPIs

Quality Management Owner and CoFounder

Unknown

Jan 2019 - Dec 2020 (1 year 11 months)

Web applications development, SMEs digitalization, digital marketing, modules integration, strategic consulting, ISO implementation. Achievements include MarketPlace projects for Diputación de Málaga and Junta de Andalucía.

Web Development Digital Marketing Strategic Consulting ISO

Aftersales Manager

Unknown

Jan 2018 - Dec 2019 (1 year 11 months)

Process improvement, customer negotiation and technical problem solving, B2B and B2C team management. Achievements include recovery of 85% loss in warranty claims, 87% rate of first time technical interventions, unproductive times reduction, and risk decrease on spare parts and suppliers response.

Process Improvement Technical Problem Solving Team Management Warranty Management

QHSE Director

Unknown

Jan 2015 - Dec 2018 (3 years 11 months)

Responsible for Quality, Environment and H&S Departments within all the Company (5 plants) and for Wind and civil work projects. ISO9001:2015 implantation, UNE-EN 1090-1:2011+A1:2012, customer service (B2B and B2C), welded steel structures (MIG/MAG, TIG). Achievements include ISO 3834 EXC4, 6 projects for 5M€/year each, internal scrap reduction up to 3%, 86% customer claims reduction, Lean and Kan

Quality Management Environmental Management Health and Safety ISO 9001 UNE EN 1090 Welding Lean Kanban

Corporate Quality Assurance Coordinator

Unknown

Jan 2013 - Dec 2015 (2 years 11 months)

Responsible for China Plant Quality and Projects in Changzhou and Shanghai sites, Chinese customers (BAIC, FAW-VW, GM, SGM, Ford, Nissan…), responsible for plants quality worldwide, on-site/off-site support, technical and customer support/negotiation (Nissan México), direct team of 8 managers. Achievements include ISO-TS Qualification (Letter of Conformance), SOP for several projects, warranties l

Quality Assurance Supplier Quality ISO SOP流程设计 Warranty Management

Quality Manager

Zanini do Brasil

Jan 2012 - Dec 2013 (1 year 11 months)

Quality and customer satisfaction improvement, structural and plant (Lean) management. Achievements include benefits in 6 months, external scrap cost reduction of 25k€/month, internal scrap reduction from 24% to 3%.

Quality Management Lean Scrap Reduction Customer Satisfaction

Quality Manager

Zanini Parets

Jan 2011 - Dec 2012 (1 year 11 months)

Internal and external quality improvements, 5S implantation, customers: Takata, Autoliv, PSA, Volvo, Cadillac, Toyoda Gosei, TRW, Magna, customer satisfaction as Tier1 and Tier2. Achievements include 2011 accumulated ppm near 3000ppm (70 claims), 2012 accumulated ppm 11 (14 claims), reduction of 30% of internal scrap.

Quality Management 5 S Customer Satisfaction PPM Reduction

Quality Engineer

Unknown

Jan 2010 - Dec 2011 (1 year 11 months)

Middle management, internal quality audit, core tools (PPAP, APQP, FMEA, MSA, SPC and Problem Solving), PVD projects for PSA (Exterior emblems) and Toyoda Gosei (interior emblems).

Quality Engineering APQP MSAs SPC Problem Solving