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Serafima Buravleva

@serafimaburavleva

Client and Partnership Relations Manager at IT Contact who ranked #1 in the department for closed inquiries and call volume.

Georgia

Message

At IT Contact, I served as the primary point of contact for international clients and US partners, streamlining operational workflows and payment transactions.

I resolved complex issues, handled sensitive client data, and maintained the records needed to support client and partner requests.

I ranked #1 in the department for closed inquiries and call volume while meeting tight deadlines. I also conducted daily meetings, status updates, and team discussions.

I co-organized the Media+ educational marathon at St. Petersburg State University, coordinating lectures and workshops for students on AI, personal branding, SMM, and video production.

Experience

Work history, roles, and key accomplishments

Client and Partnership Relations Manager

IT Contact

Jul 2024 - Jul 2026 (2 years)

Served as the primary point of contact for international clients and US partners, streamlining operational workflows and payment transactions while resolving complex issues promptly and effectively. Handled sensitive client data, maintained necessary records, and efficiently managed partner company requests.

Client Relations Partnership Management Operational Workflows Payments and Transactions Data Handling Communication Skills Time Management

Event Manager

Project Media+ Marathon

Mar 2023 - Jun 2023 (3 months)

Co-organized the Media+ educational marathon at St. Petersburg State University, coordinating a series of lectures and workshops for students on topics including AI, personal branding, SMM, and video production.

Event Coordination Workshop Organization AI Personal Branding SMM Video Production