Senica Morones
@senicamorones
I guide patients through insurance, benefits, financial assistance, and healthcare onboarding.
United StatesWhat I'm looking for
At Oak Street Health, I guide patients through onboarding, insurance verification, benefits, billing, and financial-assistance programs. I also support physicians and clinic teams, resolve patient issues, and improve operational processes.
I've helped patients apply for AHCCCS, SNAP, cash assistance, and sliding-fee programs at Mountain Park Health Center. My work includes insurance verification, payment plans, balance collection, and appointment scheduling.
Across dental, eye care, cardiovascular, and brain and spine settings, I've managed scheduling, registration, prior authorizations, patient costs, billing, accounts receivable and payable, and insurance denials.
I've supervised front-desk employees and distributed work across office teams while maintaining accurate documentation, organized operations, and responsive patient support.
Experience
Work history, roles, and key accomplishments
Develops patient relationships during onboarding, verifies insurance, assists with benefits and billing, leads team to resolve patient issues, and supports clinic operations.
Eligibility Specialist
Mountain Park Health Center
Apr 2026 - Present (5 months)
Assists patients with state program applications, determines sliding fee eligibility, verifies insurance, collects balances, and schedules appointments.
Healthcare Coordinator
Queen Creek Smile Dentistry
Feb 2026 - Mar 2026 (1 month)
Scheduled patients, created treatment plans, discussed financial options, prepared charts, and supported clinical staff on insurance matters.
Front Desk Supervisor
Maricopa Eye Care
Apr 2022 - Oct 2023 (1 year 6 months)
Managed front desk operations, scheduling, accounts receivable/payable, insurance verification, inventory, and supervised front desk employees.
Verification/Authorization Specialist
Barrow Brain and Spine
Oct 2021 - Apr 2022 (6 months)
Verified insurance benefits for multiple providers, obtained pain management authorizations, registered patients, and calculated patient responsibility.
Office Administrator
Pulse Cardiovascular Institute
Sep 2020 - Oct 2021 (1 year 1 month)
Managed patient scheduling, benefits and authorizations, financial responsibility, inventory, coding and billing, accounts, and supervised three employees.
Education
Degrees, certifications, and relevant coursework
Northern Arizona University
Bachelor of Science, Biology Medicine
2010 - 2015
Pursued a Bachelor of Science in Biology Medicine, completing the program in May 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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