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Selvie Graciane

@selviegraciane

Facilitator at PT Lintas Jaringan Nusantara handling partner administration, complaints, and reporting in the ISP industry.

Indonesia

Message

At PT Lintas Jaringan Nusantara, I manage partner-related administration and check that documents are complete. I also serve as the liaison between the company and its partners.

I handle partner complaints and issues, and prepare regular reports on partner concerns with recommendations for improvement. My work is in the ISP industry, particularly partner administration and customer service.

I'm studying English Literature at Universitas Terbuka through online learning. My studies include academic writing, reading comprehension, critical analysis, and English-language communication.

Experience

Work history, roles, and key accomplishments

Current

Facilitator

Current

PT Lintas Jaringan Nusantara

Aug 2022 - Present (4 years 2 months)

Managed partner-related administration and acted as the primary liaison between the company and partners. Handled and resolved partner complaints, prepared regular reports, and collaborated with internal teams to enhance partner satisfaction.

Administration Client Relations Complaint Handling Facilitation Communication Skills Reporting Documentation Microsoft Office Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Universitas Terbuka

Bachelor's Degree, English Literature

2023 -

Activities and societies: Completing coursework through independent learning, research, assignments, and academic projects.

Currently pursuing a degree in English Literature with a focus on English language, literature, and communication. Developing skills in academic writing, reading comprehension, critical analysis, and English-language communication.

SMK Strada Budi Luhur

Vocational High School Diploma, Accounting and Finance

2019 - 2022

Activities and societies: Developed foundational skills in administration, documentation, and reporting.

Studied Accounting, Financial Reporting, Auditing, Business Administration, and Taxation. Completed practical training in bookkeeping, journal entries, and financial analysis.