SPSelim Perez
@selimperez
Senior Client Success Manager with expertise in client relationship management.
NicaraguaWhat I'm looking for
I am a seasoned professional with over six years of experience working remotely for U.S.-based companies in client success. My journey began as a support representative, and through consistent goal achievement, I advanced to the role of Senior Client Success Manager. I excel at building trust with clients by thoroughly understanding technical details and helping them navigate the complexities of adopting new tools until they achieve mastery.
In my current role at Time Doctor, I manage a substantial book of business, overseeing over 120 accounts worth approximately $300,000 in monthly recurring revenue. My responsibilities include onboarding clients, training users, managing feature requests, and leading internal communication to ensure timely delivery of requests and improvements. I am proactive in improving company processes by identifying roadblocks and suggesting enhancements, ensuring continuous improvement in both personal performance and organizational processes.
Experience
Work history, roles, and key accomplishments
TDSenior Client Success Manager
Time Doctor
Apr 2021 - Present (4 years 2 months)
Responsible for managing over 120 accounts worth approximately $300,000 in monthly recurring revenue. Focused on onboarding clients, training users, managing feature requests, and leading internal communication to ensure timely delivery of requests and improvements.
Client Success Specialist
Time Doctor
Apr 2020 - Apr 2021 (11 months)
Supported onboarding of small to medium-sized accounts, followed up on support cases, gathered feature requests, and contributed to process improvements.
Corporate Relations Coordinator
World Vision Nicaragua
Sep 2016 - Nov 2017 (1 year 2 months)
Identified potential corporate donors and engaged them using tailored strategies. Assisted in developing project proposals and negotiated agreements with partners.
Corporate Sales Supervisor
CLARO
Oct 2014 - Oct 2016 (2 years)
Led a team of senior corporate sales executives, negotiated deals with major clients, and collaborated with HR on recruitment and training.
Product Sales Supervisor
ACE/ASEGURO
May 2012 - Oct 2014 (2 years 5 months)
Led the personal insurance sales team, ensuring performance metrics were met and training agents on policy updates and customer service skills.
Education
Degrees, certifications, and relevant coursework
American College
Postgraduate, Corporate Social Responsibility
2017 -
Postgraduate in Corporate Social Responsibility as a Tool for Integration and Engagement.
Universidad Centroamericana – UCA
Bachelor's Degree, Business Administration
2009 -
Major in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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