Selim PerezSP
Open to opportunities

Selim Perez

@selimperez

Senior Client Success Manager with expertise in client relationship management.

Nicaragua

What I'm looking for

I seek a role that values client relationships and offers growth opportunities.

I am a seasoned professional with over six years of experience working remotely for U.S.-based companies in client success. My journey began as a support representative, and through consistent goal achievement, I advanced to the role of Senior Client Success Manager. I excel at building trust with clients by thoroughly understanding technical details and helping them navigate the complexities of adopting new tools until they achieve mastery.

In my current role at Time Doctor, I manage a substantial book of business, overseeing over 120 accounts worth approximately $300,000 in monthly recurring revenue. My responsibilities include onboarding clients, training users, managing feature requests, and leading internal communication to ensure timely delivery of requests and improvements. I am proactive in improving company processes by identifying roadblocks and suggesting enhancements, ensuring continuous improvement in both personal performance and organizational processes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AC

American College

Postgraduate, Corporate Social Responsibility

2017 -

Postgraduate in Corporate Social Responsibility as a Tool for Integration and Engagement.

UU

Universidad Centroamericana – UCA

Bachelor's Degree, Business Administration

2009 -

Major in Business Administration.

Tech stack

Software and tools used professionally

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Selim Perez - Senior Client Success Manager - Time Doctor | Himalayas