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Selene AlvarezSA
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Selene Alvarez

@selenealvarez

E-commerce support associate with experience at Farmacity, managing customer inquiries, order issues, and logistics through Salesforce.

Argentina
Message

At MERA Solutions S.A. / Farmacity, I provided omni-channel support for e-commerce and physical store customers. I managed post-purchase inquiries, order issues, and logistics resolution with courier services using Salesforce and other support platforms.

At ECOS Dietética, I handled customer service and e-commerce order fulfillment through Mercado Libre and Pickit, alongside inventory control. I’m studying Digital Marketing & E-Commerce at UTN e-Learning FRBA and Visual Arts Education at Universidad Nacional de las Artes (UNA).

Experience

Work history, roles, and key accomplishments

MF

E-Commerce & After-Sales Customer Support Agent

MERA Solutions S.A. / Farmacity

Oct 2024 - Dec 2024 (2 months)

Provided omni-channel support for e-commerce and physical store customers. Managed post-purchase inquiries, order issues, and logistics resolution with courier services.

Education

Degrees, certifications, and relevant coursework

UTN e-Learning FRBA logoUF

UTN e-Learning FRBA

Associate Degree, Digital Marketing & E-Commerce

2026 -

Pursuing an Associate Degree in Digital Marketing & E-Commerce at UTN e-Learning FRBA, ongoing since 2026.

Universidad Nacional de las Artes (UNA) logoUU

Universidad Nacional de las Artes (UNA)

Bachelor's Degree Program, Visual Arts Education

2023 -

Pursuing a Bachelor's Degree Program in Visual Arts Education at Universidad Nacional de las Artes, ongoing since 2023.

PM

Potenciate San Martín

Certificate, Administrative Excel

2026 - 2026

Completed an introductory Administrative Excel course through Potenciate San Martín in 2026.

CN

CFP N°401

Certificate, Tango Gestión ERP System

2025 - 2025

Completed a Tango Gestión ERP System course at CFP N°401 in 2025.

Fundación Telefónica Movistar logoFM

Fundación Telefónica Movistar

Certificate, Digital Marketing

2025 - 2025

Completed a Digital Marketing course through Fundación Telefónica Movistar in 2025.

EB

EES N°13 Gral. Manuel Belgrano

High School Diploma, Social Sciences

2017 - 2022

Completed high school with a diploma in Social Sciences at EES N°13 Gral. Manuel Belgrano from 2017 to 2022.

Tech stack

Software and tools used professionally

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