Melany Cudos
@melanycudos
E-commerce assistant with expertise in digital marketing and customer service.
What I'm looking for
As a dedicated E-commerce Assistant with extensive experience in digital marketing and customer service, I have successfully managed online sales platforms and executed effective marketing campaigns. My journey began at RIE, where I developed customer loyalty strategies and oversaw the performance of our sales team. This role ignited my passion for e-commerce and community management.
At BELA, I took on the responsibility of managing our online sales platform, utilizing tools like Tienda Nube and Contabilium. I coordinated communication across social media channels and ensured exceptional customer service through various platforms. My ability to work collaboratively with different departments has been key to enhancing operational efficiency and driving sales growth.
Currently, I am further honing my skills at Puzzles Consulting, where I create weekly reports and manage advertising campaigns on Meta ADS. I thrive in dynamic environments and am committed to continuous learning and professional development, as evidenced by my certifications in Digital Marketing, Community Management, and UX Design.
Experience
Work history, roles, and key accomplishments
Asistente Administrativa
Puzzles Consulting
Feb 2024 - Present (1 year 3 months)
Responsible for weekly report generation, managing campaigns with Meta ADS, and organizing private events.
Asistente Ecommerce
Bela
Aug 2021 - Nov 2023 (2 years 3 months)
Managed the online sales platform, handled customer inquiries via WhatsApp, Facebook, and Instagram, and coordinated social media communication and special event tasks.
Asistente de Ventas
Justa Petra
Jun 2021 - Aug 2021 (2 months)
Provided customer service both in-person and via WhatsApp, managed returns and complaints, and handled cash register operations.
Asistente de Ventas/Encargada Ecommerce
RIE
Mar 2018 - Mar 2021 (2 years 11 months)
Developed customer loyalty strategies, managed E-commerce platforms, performed community management, and supervised team performance.
Education
Degrees, certifications, and relevant coursework
Melany hasn't added their education
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Location
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