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Selda S

@seldas

French senior customer service professional at OKX who supported Web3 wallet issues and investigated blockchain transactions.

Turkey

Message

At OKX, I delivered French customer support through chat, email, and tickets, assisting users with Web3 wallet integration, transaction issues, and security best practices. I also conducted basic blockchain investigations and escalated token-related risks to internal teams.

At BINANCE, I supported French-speaking users with trading, security, and wallet inquiries, and contributed to token risk analysis using user reports and blockchain data. Earlier, at ETeacher group, I helped customers find course options within their budgets and managed follow-ups using CRM tools.

Experience

Work history, roles, and key accomplishments

French Senior Customer Service

OKX

Apr 2024 - Oct 2025 (1 year 6 months)

Delivered high-quality support via chat, email, and tickets, consistently exceeding KPIs for response and resolution times. Assisted users with Web3 wallet integration, transaction issues, and security best practices.

Customer Service Web3 Blockchain KYC Compliance Zendesk CRM Ticket System

French Customer Service Representative

Binance

Mar 2022 - Sep 2023 (1 year 6 months)

Provided real-time support via live chat for French-speaking users, resolving inquiries related to trading, security, and wallet issues. Applied knowledge of Web3 wallets to assist users with setup and troubleshooting.

Customer Service Web3 Blockchain MetaMask Trust Wallet Zendesk CRM Compliance

Sales Assistant

ETeacher Group

Jan 2022 - Dec 2022 (11 months)

Proficient in selling courses over the phone, utilizing persuasive communication and active listening skills. Demonstrated capacity to close deals by resolving client issues and helping clients enroll.

Sales Communication Skills CRM Customer Relationship Management