Sebastián Segovia

Evaluates written and oral text samples, delivering criteria-driven feedback on syntax, tone, and vocabulary. Integrates Generative AI to create prompts and compare language outputs for accuracy and naturalness.

Delivered structured English instruction and evaluated written and oral assignments for large cohorts of students following strict scoring rubrics. Reviewed and adapted curriculum materials to improve student comprehension and language production.

Designed and evaluated customized educational content for adult learners, ensuring alignment with international proficiency standards. Performed continuous proofreading and text evaluation, delivering corrections on grammar, style, and natural phrasing.

Managed high-volume outbound sales campaigns, applying active listening to identify client needs and consistently exceeding retention targets.

Provided bilingual tier-1 support, resolving complex customer complaints and maintaining high Customer Satisfaction (CSAT) scores.

Delivered structured English instruction and evaluated written and oral assignments for large cohorts of students following strict scoring rubrics.

Designed and evaluated customized educational content for adult learners, ensuring alignment with international proficiency standards.