At Intercontinental Cali Hotel, I moved through bellboy, reservations agent, front desk agent, manager on duty, and night auditor roles. My work included guest relations, hotel operations, reservations, and financial reconciliation.
As FrontDeskManager at HotelEstelarCartagenadeIndias, I handled front office operations, room inventory and occupancy, billing, and service recovery.
At TaskUs, I worked first as a CustomerServiceAgent, investigating billing disputes, reviewing transactions, and supporting payments. I later coordinated talent acquisition, including candidate sourcing, initial screening, interview scheduling, and recruitment reporting.
Most recently, as a Collectionsrepresentative at AloricaColombia, I managed outbound collections, payment arrangements, and follow-up on delinquent accounts. I also hold a TechnicalDegreeinEnglishLanguageTeaching and have B2 English proficiency.
