Esteban Sarmiento

Handled 40–60 calls per day, providing information to patients and scheduling about 20 appointments daily. Guided patients through scheduling with empathy and accuracy in a healthcare setting.

Provided phone support and basic technical troubleshooting for up to 5 startup clients across health, communications, and consumer electronics. Maintained high CSAT and first-call resolution rates while handling up to 80 calls per day.

Processed 10–20 replacements or refunds daily using OMS and managed direct communication with FedEx for address changes and reroutes. Handled multichannel support including phone, email, and Amazon chat, maintaining 24-hour email response times.

Served as cameraman for approximately 40 events, commercials, documentaries, and photo shoots. Assisted with post-production editing and managed client scheduling and coordination.

Pursuing a degree in Communications, currently in progress.

Earned an Associate degree in Graphic Design in 2018.