Open to opportunities

Nico User

@nicouser2

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IT professional with expertise in security operations and service management.

Philippines

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What I'm looking for

I am looking for a role that challenges my skills in cybersecurity and service management, with opportunities for professional growth and collaboration.

I am a dedicated IT professional with a Bachelor’s degree in Information Technology from Colegio de San Juan de Letran. My career has been focused on enhancing security operations and IT service management, where I have gained valuable experience and certifications, including ITIL 4 and Cyber Security Training. I am passionate about applying my knowledge to improve organizational efficiency and security.

Currently, I work as a Security Operations Center Analyst at Multisys Technologies Corporation, where I utilize tools such as Crowdstrike and Google Chronicle to ensure robust security measures. My previous roles as an IT Service Desk Analyst have equipped me with a strong foundation in service management and customer support, allowing me to effectively communicate with both technical and non-technical stakeholders.

My goal is to continue growing in the IT field, leveraging my skills in service management and cybersecurity to contribute to a forward-thinking organization. I am eager to embrace new challenges that will foster my professional development while delivering value to my team and the company.

Experience

Work history, roles, and key accomplishments

Security Operations Center Analyst

Multisys Technologies Corporation

Sep 2020 - Present (4 years 8 months)

Monitored and analyzed security events using EDR, DLP, MDM, and SIEM tools to detect and respond to cyber threats. Performed incident response activities and ensured the integrity of the company's security posture.

McAfee Trellix DLP Trustwave MDM Google Chronicle SIEM Incident Response Linux Administration Network Security

IT Service Desk Analyst

Arcadis Consulting Middle East Limited

Oct 2017 - Present (7 years 7 months)

Provided first-line IT support, resolving technical issues for end-users and escalating complex problems. Supported Security Operations Center functions, including web content filtering and endpoint protection.

Bluecoat Unified Agent BMC Remedyforce Active Directory Technical Support Customer Service

IT Service Desk Analyst

Stefanini Philippines

Feb 2016 - Present (9 years 3 months)

Delivered comprehensive IT support to resolve user technical issues, ensuring efficient system operation and user satisfaction. Managed and documented service requests, contributing to a streamlined IT environment.

Technical Support Troubleshooting Customer Service Windows Server Active Directory Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Colegio de San Juan de Letran

Bachelor of Science, Information Technology

Activities and societies: Information Technology Infrastructure Library (ITIL) 4 Certified, Cyber Security Training, SAP Business One, Microsoft Certified Professional - Exam 411: Administering Windows Server 2012, Phoenix One: Exceptional Customer Service, Aviatrix Certified Engineer – Multi Cloud Associate, Lean Six Sigma White Belt Certified, Lean Six Sigma Yellow Belt Certified

Completed a Bachelor of Science in Information Technology. Gained foundational knowledge in IT principles and practices.