sebastian friedrich

Leading datacenter community affairs for Microsoft across Germany, Austria, and Poland, driving stakeholder strategy, community acceptance, and sustainability partnerships to support hyperscale cloud infrastructure deployment.

Co-founded Microsoft's global sustainability network, connecting employees across regions and scaling sustainability engagement through employee-led initiatives and culture-building.

Co-founded and coordinated the Worldwide Sustainability Community across Europe, driving grassroots initiatives and knowledge-sharing to embed sustainability into company culture.

• Worldwide Sustainability Community Leadership Team
• WWSC Platform Lead
• Worldwide Sustainability Community Time Zone & Chapter Lead Germany

Influenced executive relationships across Microsoft's most strategic EMEA customer and partner accounts, enabling senior-level business conversations through tailored executive briefings and engagements.

Enabled public-sector cloud transformation through trusted executive relationships and cross-functional leadership.

Drove cloud adoption and business value realisation across strategic German public-sector organisations.

Provided strategic advisory support for public-sector modernisation, resilience, and cloud adoption.

• Worldwide Sustainability Community Leadership Team
• Sustainability Hub Category Manager Waste
• Worldwide Sustainability Community Chapter Lead Ireland

Accelerated Azure adoption and value realisation across Germany and South Africa.

Germany, Austria and Switzerland

• (Key) Account Management for SMB & Enterprise Clients across DACH & global markets
• Set realistic, but ambitious KPI and strategy for the integration & onboarding
• Planned, forecasted & increased product adoption/usage
• Collected client feedback to discuss across with multiple internal stakeholders
• Branched out Trustpilot's operations to the DACH market

Managed customer success for DACH and global markets.

Managed customer success for Loopline Systems.

• Provided continious guidance and mentoring to CS and AS Executives
• Created action plans and followed up on (internal) escalations and mass issues
• Coached, trained and onboarded new staff
• Worked side by side with Operations and Training & Quality Teams to ensure consistency in the execution of procedures
• Initiated and took over various additional tasks and projects

Additional Activities:

• Onboarded, trained and supported accommodation partners
• Liaised between accommodation partners and guests
• Handled and resolved complaints
• Mentored new hires and colleagues
• Created internal communication channel
• Supported hiring processes and assessed candidates

Additional Activities:
• Ethics Ambassador / representative of the compliance department
• Booking Cares Ambassador / CSR

Provided senior support services at Booking.com.

• Liaised between accommodation partners and guests
• Managed modification and cancelation requests for reservations
• Handled and resolved complaints
• Actively participated in various projects within the department

• Project management of print, TV, radio and digital campaigns
• Supported the account management team
• Briefed creative and support staff
• Coordinated meetings and travel arrangements for international productions

Accounts:
• Bitburger Braugruppe
• Adelholzener Alpenquellen
• Ligne Roset
• Viva con Agua de St. Pauli

Supported relationship management activities at Jung von Matt.

Provided assistance at Hochschule Mittweida.

Provided executive assistance to the CEO and Managing Director at TÜV Rheinland India.

• Executive Assistant to the CEO and Managing Director, India and South Asia (SAARC)
• Assisted the top management in day to day business (e.g. handling and translation of international correspondence, appointment and meeting scheduling, travel arrangements, and preparing of presentations)
• Project management of CSR projects and new certification system for affordable houses in India with Ashoka

Worked as a stage technician at a theater and philharmonic.

Studied Psychology at FernUniversität in Hagen from 2015 to 2020.

Completed a program on sustainable development goals through SDG Academy in 2019.

Worked as an assistant at Hochschule Mittweida from 2011 to 2013.

Studied Marketing Communications with a focus on Business English at the University of the West of Scotland in 2010.

Studied Industrial Engineering with a focus on Business Administration at TU Bergakademie Freiberg from 2007 to 2010.