At Foundever GmbH Berlin, I manage operational performance for a customer service team and handle escalated customer issues. I maintain and optimize a Power BI dashboard that tracks SLA adherence, reducing response-time breaches by 50%.
During my internship at actGREEN GmbH Berlin, I designed CSRD/ESRS data collection templates that cut stakeholder query resolution time by 60%. I also completed life cycle assessments and GHG accounting, contributing to reported reductions in waste and carbon footprint.
